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 +49 (0) 9431 790 507   info@ok1.de

Frequentliy Asked Questions

Is it possible to have a different address on the Delivery Note and the Invoice?
Yes of course this is possible. When placing your order all you have to do is to specify the address you would like to have on the Invoice and on the Delivery Note.

Is it possible to pick up the ThinkPad directly from you and is it possible to see and test one before buying?
We are open from Mondays to Fridays from 0830 Hrs. till 1730 Hrs. Here you will find directions to our premises. You are most welcome to visit us anytime between these timings to personally pick up your order and look at other options available. We have almost all the models in stock but we would request you all the same to call and make an appointment. (Tel: 09431-790507) if you are interested in a particular model.

Do you deliver overseas?
Yes, we deliver overseas as well. We also offer our overseas customers the option to have the keyboard of the selected Thinkpads changed if they so wish. The delivery charges differ from country to country, we therefore request you to ask for a quotation. Cash on Delivery services are not available for all countries at this point of time.

Where can one buy spare parts for ThinkPads?
Spare parts for older models are available either from an IBM dealer or directly from IBM under the following Telephone Number: 06106-894508.

IBM Service im Ausland?
IBM Customer service is available worldwide. Here you will find a list of all IBM Help Desks including Telephone numbers and opening hours.

Where can one obtain the Recovery CD’s?
Recovery CD’s containing the operating system and other IBM Tools can be obtained free of cost only within the guarantee period of the ThinkPad. These can be got directly from IBM under the following Telephone No. 0180 52 53 558.

Bring.in Guarantee – where does one have to send the ThinkPad?
In case you have problem with your ThinkPad please contact:

IBM Störungsannahme
Tel.: 0180 / 52 53 558

Before you call, please have available at hand, the type, Model and serial number of your Thinkpad.

You will find this information on our Invoice as well as on the underside of your Notebook.

Under the following links you will find details of all IBM Repair centres worldwide:


Geodis Deutschland GmbH
IBM ThinkPad Repair Center
Harzstaße 1
64646 Heppenheim
Tel.: 06252-963-400
Fax: 06252-963-451

IBM PC-Gewährleistung
Gebäude 1
OBI Warranty
Hechtsheimer Str. 2
55131 Mainz

Tel.: 06131-84-4563
Fax : 06131-84-4564
Mail: ibmwarr@de.ibm.com